Community Dojo
Autodesk Group Network Website
  • Welcome to the Community Dojo
  • What's New?
    • NEW Community Conversations
    • ARCHIVE: AU2020 Community Meetups
    • CONTEST: Design a Virtual Background
    • Groups during COVID
  • Best Practice Guides
    • Getting Started with the Guides
    • FIRST: Start with a Simple Spark
    • Starting a Community Group
      • Tips for starting groups
      • Group mission & vision
      • Setting ground rules & etiquette
    • Running a Group
      • Tips for running groups
      • Community management & engagement
      • Partnerships & sponsorship
    • Hosting Events
      • Event strategy
      • Pre-event planning checklist
      • Event facilitation
      • Larger events
      • Event marketing
      • Tips for events
    • Tools for Groups
      • Tips for community tools
      • Tools list & links
      • Survey Results (2020): Community Tools
      • Autodesk's Meetup Pro Network
    • Online Groups
      • Tips for online groups
    • Company Practice Groups
      • Tips for company practice groups
  • Resources for Group Network
    • Benefits Guide
      • Welcome Guide
    • Brand Guidelines for Groups
    • Content & Speaker Database
    • Public Roadmap
    • Group Leader Hub
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  1. Best Practice Guides

Online Groups

Online groups are a fluid & flexible way to stay connected in conversation, share information, & learn. But it's also more challenging to form the deep personal connections that are forged in-person.

PreviousAutodesk's Meetup Pro NetworkNextTips for online groups

Last updated 4 years ago

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See: , , & . The tips in those guides also apply to new online groups.

Step

Tips

Setup the online space

Invite members and market

Once the space up and running, start inviting others by e-mail and social media. Get early members to invite their friends and contacts. Keep those person-to-person invitations going.

Welcome people and moderate conversation

It’s important to orient and welcome new people. A good first conversation and connection can go a long way to more engagement. Keep on-top of basic moderation tasks like removing spam.

Spark activity and conversation

Develop other community leaders and moderators

Recruit the top contributors to help moderate conversations and get more involved in the group. This will likely involve 1:1 messaging and conversations.

Manage knowledge and member lists

As the group engages, pin and aggregate especially helpful resources that are developed or identified. Keep membership lists tight and current, and ping people who haven’t been engaging.

Promote other groups inside yours

Promote other groups that are useful for your audience. It gives you a good reputation in the profession. Groups grow and improve together, through a mixture of competition & cooperation.

Steward member data and use analytics to improve

Learn and improve through feedback and engagement

As you engage, you may want to change community rules, platform settings, or the platforms and tools you’re using. Stay flexible and do what’s working.

Engage to improve

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Choose a based on your audience and goals. Configure roles, channels, and settings. Document the group description and . Seed with some initial content and questions.

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If there’s no activity for 5-7 days, do something. Ask questions yourself or send a . Share something from your work or encourage people to share. Post news, along with your reaction.

Take care of the data you collect about and from members. Study engagement trends in your group over time. What can you learn to increase the group’s value? See .

- for Autodesk Group Network members.

platform
ground rules
Starting a Community Group
Running a Group
Tools for Groups
Submit questions, feedback, or suggestions on online groups
Connect with a peer mentor on hosting events
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OnlineGroups_QuickReference_AdskCommunityDojo.pdf
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PDF Quick Reference
Setting up the online conversation & engagement space is the easiest step. The real work of creating an online community is how you engage in that space, attract people, catalyze conversation, enable distributed leadership, and learn along the way.
survey
managing group data